Returns
We want you to be completely satisfied with your Knock helmet. If for any reason you are not happy with your purchase, we will accept a return within 30 days of delivery, provided the helmet has not been used and is returned in its original condition — unused, with original packaging, tags attached, and in resalable condition.

Items that show signs of use, impact, or damage will not be accepted for return. Safety helmets that have been worn cannot be returned, as we cannot guarantee their continued integrity after use.

Pre-Orders
Pre-orders can be cancelled in full at any time before your helmet ships. Once your order has shipped, our standard 30-day return policy applies. To cancel a pre-order, contact us at info@knock.surf with your order number.

Size Exchanges
If your helmet doesn't fit, we'd prefer to sort an exchange than a refund. Contact us at info@knock.surf within 30 days of delivery and we'll arrange a replacement in the correct size at no additional cost, provided the original helmet is returned unused and in original condition.

Refunds
Refunds are issued to your original payment method once the returned product has been received and inspected. Please allow up to 5 business days for the refund to appear on your account after we confirm receipt.

How to Start a Return or Exchange
Email info@knock.surf with:
1. Your order number
2. The reason for your return or exchange
3. A photo of the helmet in its current condition

We will respond within 2 business days with instructions. Do not ship your return until you have received confirmation from us.