Last updated: [INSERT DATE BEFORE GOING LIVE]

Who We Are
Knock Protectives operates the website www.knock.surf. We design and sell surf helmets. References to "we", "us", or "Knock" in this policy refer to Knock Protectives. Our contact email is info@knock.surf.

What Information We Collect
When you place an order or sign up to our mailing list, we collect:

  • Name and email address

  • Billing and shipping address

  • Payment information (processed securely by Stripe or Shopify Payments — we do not store card details)

  • Order history and communications with us

We also collect anonymized usage data via:

  • Google Analytics 4 (page views, session data, conversion events)

  • Meta Pixel (used to measure ad performance and support future advertising—no personal data is shared with Meta without your consent)

How We Use Your Information

  • To process and fulfill your order

  • To send order confirmation and shipping updates

  • To send marketing emails, if you have opted in

  • To improve our website and understand how visitors use it

Who We Share Your Data With
We do not sell your personal data. We share it only with trusted service providers who help us run our business:

  • Shopify — our e-commerce platform (data stored and processed under Shopify's privacy policy)

  • Stripe — payment processing

  • Klaviyo or Mailchimp—email marketing (only if you have opted in)

  • Shipping carriers—your name and address are shared to fulfil delivery

Cookies
We use cookies to keep your session active, remember your cart, and collect anonymous analytics data. You will be asked to accept or decline non-essential cookies when you first visit the site. You can update your cookie preferences at any time via the cookie settings link in the footer.

Your Rights
You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data

  • Opt out of marketing emails at any time via the unsubscribe link in any email

  • Lodge a complaint with your local data protection authority (for EU/UK customers)

To exercise any of these rights, email info@knock.surf.

Data Retention
We retain order data for a minimum of 7 years for tax and legal compliance. Marketing data is retained until you unsubscribe or request deletion.

Changes to This Policy
We may update this policy from time to time. The current version will always be published at www.knock.surf/privacy. If we make material changes, we will notify you by email.